Cancellation Policy:

The following charges are to be applied at the time of cancellation of holiday

• Booking date to 21 days prior to departure - 25 % of the total holiday cost or a minimum of 15,000 (which ever is higher) per person.
• Between 20 – 11 days of departure – 50 % of the total holiday cost per person
• Between 10 – 6 days before departure – 75% of the total holiday cost per person
• Less than 6 days of departure – 100 % of the total holiday cost per person

** Please read the notes t & c below to get full clarity on the same.

Notes (T&C):

• Above Itinerary is a suggested itinerary and not a confirmed one as it can be changed by our local transporter
• Please note in case you want to cancel only one passenger out of two (or in proportion when more passengers are travelling). The second passenger will have to pay for single occupancy which will be calculated and given at the time of cancellation or will have to cancel both the passengers. It is not possible to cancel only one passenger out of two (or in proportion when more passengers are travelling)
• Booking date means the date of confirmation of Holiday verbally, through mail or by payment.
• The above cancellation charges are for normal packages booked. In case of upgrade or additional add ons are taken such as cruise, non-refundable hotels, airlines or services. Full cancellation amount to be paid by passenger
• We strongly recommend every client to upgrade the hotels as per their choice and star category.
• We are intermediary who book and arrange all services for our client. The services are provided by the service providers such as hotels, airlines etc for which we do not have control on their quality and you are requested to speak to them directly for any service related issues
• The child between 02-03years will not be given any land services.
• GST, Government taxes to be paid extra by the passenger
• There will be Tourism Dirham fees applicable from 31st March per room per night on every Booking as per Dubai's Executive Council Resolution N (2) of 2014 and the fees varies to hotel categories. Guests are oblige to pay directly to the Hotel upon Check-in.
• We do not provide any porter services
• All above rates and services are subject to availability and can be changed without prior notice.
• All transfers and sightseeing are on Seat in coach basis.
• There may be certain surcharges applicable at the time of  booking of the holiday package
• As of now, we are not holding any confirmed airline seats, hotel rooms.
• Actual ROE is charge at the time of confirmation. Currently calculated at 1 USD = INR 70
• Above prices are on Per person basis on Double Occupancy or as specified as otherwise
• The per person rates valid between 01 April 2017 to 31^stMarch 2020 as per the group departure dates mentioned above.
•  The inclusions mentioned in the itinerary are for reference purposes and all the inclusions to subject to your package type booked based on above pricing and acceptance.
•  No TRANSFERS are given for Dinner unless booked which is payable over and above the cost of above Holiday cost
• Except the peak periods of congresses, fairs, local festivals
• Any delay or cancellation of program due to weather or other reasons will not be eligible for any refund
• Please make sure you follow the timings given by the driver and guide for all the services and transfers. In case you fail to follow the timings, the Driver will leave for which no refund will be given
• Hotels suggested in the itinerary can be changed and will be equivalent or more to the one given to you in terms of price as per the official rate sheet of the hotel.
• Some departures can have compulsory gala dinner on 31^st of December or other special dates depending on the policy of the hotel which is over and above the cost of above holiday
• The flight details are mostly fixed but can change as well with an alternate flight (mostly in the case of date change)
• The hotel will give the room double or twin as per the availability for which we have no control, the said is between the client and the hotel (bedding type availability )
• We book the room in a certain room type. Any kind of upgrade or downgrade given to the client by the hotel is a dispute between the hotel and client for which we have no control. Also, any kind of amenities or services not provided by the hotel will be a dispute between the hotel or airline and the client
• We book basic room in the hotel booked by us unless specified the room category.
• Please note that the above holiday is a fixed holiday for which any alteration or changes are not possible and any request for changes are subject to approval and availability.
• Please note that the above tour might require physical activity whereby a lot of walking is needed at theme parks and other tours. The tour might also require long hours of tours and arrivals which can be very late or early in the morning. All clients are expected to take full medical check up with a doctors approval before taking the above holiday package. In case any client is facing any medical problem, it is highly advisable to consult the doctor before undertaking the above holiday. Also, zapbooking takes no responsibility in case there is a medical illness during or after the tour because of any reason.
• Special assistance are subject to approval based on request
• The above tour cost is calculated as per the current taxes, visa charges and other charges as per the current date. Any change till the time of departure. Any additional cost of such nature will have to be taken care by the client.
• Please note to take care of the visa processing and its time as we will not be responsible for any kind of delays or refusal of visa from the concerned consulate and the cancellation policy of the holiday will be applied.
• Any kind of disputes or refunds will not be verbally accepted. We will require the invoice, slips and requisite document with details to be able to process any refunds
• Any kind of delays in flight such as fog or technical problem is not the responsibility of zapbooking and any kind of hotel cancellations and no shows will be the responsibility of the client
• Any disputes are subject to jurisdiction at the Delhi court of law.
• Over and above the cancellation policy as mentioned above. If there is any extra or additional cancellation policy of airline, cruise, hotels etc. the client will be responsible for the same and have to be paid by the client. There are also some tickets that are 100 percent non refundable which is also to be taken care by the client.
• Any form of confirmation in terms of email, verbal with advance payment will be treated as confirmation. We also understand that the client accepts the above terms and conditions before confirming the above holiday.