Frequently Asked Questions

Booking reference number is available in the confirmation email, on "Manage my Bookings which can be accessed through the confirmation email or through the top right on the first page of our site, and in your travel document which is found on "Manage my Bookings." Booking number – your booking number is found in your confirmation email, on Manage my Bookings" and in your travel document.

You can book for a maximum of nine people in the same search on our website. This is because the airlines cannot offer a larger number of people for each search. But you can always make more searches and add more bookings into the same shopping basket.

Yes. When you make your reservation, you must write all the names that are shown in your passport. Airlines have strict requirements for security and it is very important that you enter all passengers' names exactly as they appear in their passports. The airlines do not usually permit any change of name or transfer of tickets. If you enter a name incorrectly this may mean that you have to buy a new ticket without getting your money back for the incorrect ticket.

We recommend that you visit the airline's website or contact the airline before departure to see the status of your booked flight. You can also use the link we have included in your booking confirmation. If you click on the link you will see if your flight has been cancelled or not. If you want to know whether it is possible to change your flight you should contact the airline directly. You can also contact us for help with questions about rebooking. There may be different rules for different airlines, and we always follow the airline's rules for cancellations and changes.

Yes, if you create an account and log in, you can save your bookings and return to complete them later.

Yes, you can book tickets for friends or family by entering their personal details during booking.

Yes, for large groups, please contact our customer support for special arrangements and discounts.

You will receive a booking confirmation email with your itinerary and e-ticket once payment is successful.

Seat selection depends on the airline or service provider; if available, you will be prompted to select seats during booking.

Check your internet connection, try refreshing the page, or contact customer support if the issue persists.

Yes, multi-city and connecting flight options are available; simply select the multi-destination option when searching.

There are three main ways that you can pay for your booking: paying with your card using Paystack or Flutterwave, bank transfer to one of our available bank options,

We accept major credit and debit cards and select local payment options.

Yes, we use industry-standard SSL encryption to keep your payment information safe and secure.

No hidden fees—any applicable taxes or charges will be clearly displayed before payment.

Currently, we only support single payment method transactions per booking.

An electronic receipt is sent automatically to your registered email after payment confirmation.

Check your card details and balance, then try again or use an alternative payment method. Contact your bank if issues persist.

We currently require full payment at the time of booking to secure your reservation.

Yes, from time to time we offer promo codes. Check our homepage or subscribe to our newsletter for updates.

You will receive your e-ticket via email within 3hours after your booking and payment are confirmed.

An e-ticket is generally sufficient, but some airlines or destinations may require a printed copy—check your airline’s policy.

Contact our customer support team with your booking reference to resend your e-ticket.

Most tickets are non-transferable; please check the terms of your ticket before attempting to transfer.

We primarily issue e-tickets; paper tickets are rarely used and only issued by some airlines upon request.

Your ticket is valid once you receive confirmation and the e-ticket. Check your itinerary and flight dates carefully.

Your e-ticket includes passenger details, flight itinerary, booking reference, and fare conditions.

No. According to the airline's rules, it is not usually possible to change or correct names on airline tickets. If it is possible an additional cost will occur. When a booking includes more than one airline there may also be technical problems with any change. We therefore emphasize the importance of spelling your name correctly as it is written in your passport when you make the booking. For hotels, it may be possible to change the name. We request that you contact the hotel directly for more information.

We always follow the airline and hotel rules. In most cases, it is not possible to change your booking. Rebooking a hotel? It is not normally possible to rebook or change the date for a hotel. However, the provider themselves may occasionally permit a rebooking. In this case, both we and the provider will charge a processing fee. If you have only booked a hotel via us, you should contact the hotel provider directly. If you have booked flights and hotel together, you should contact our customer support.

If you are eligible for a refund we can send a refund application to the airline on your behalf. When and if the request is granted by the airline and the amount has been refunded to us, we will process your refund in accordance with the airline’s policy and our Terms and Conditions, which you can find here. The refund amount will be paid out to your original form of payment. Depending on the delays from the airlines the refund process can take between 2-8 weeks, and even longer in extreme cases after an application has been made to the airline. As soon as we get the funds from the airline we will send them to you; however, due to the large refund volumes we are handling because of the pandemic, the process on our end may also take a few weeks.

Log into your account, select the booking, and choose the change option, or contact customer support for help.

Fees depend on the airline’s policy and ticket type; some tickets allow free changes, others may incur fees.

Non-refundable tickets generally cannot be refunded, but some providers may offer travel credit.

Refunds typically take 7-14 business days, depending on the payment method and airline/provider.

Partial cancellations depend on airline rules; contact support to check your booking specifics.

You will be notified and offered options such as rebooking, refund, or travel credit based on airline policies.

Yes, changes are possible subject to availability and fees; log into your account or contact support.

Notifications are sent via email and SMS to your registered contact details.

Use our flight status tool or visit your airline’s website with your flight number and date.

A valid passport and visa (if required) are essential; check your destination’s entry requirements.

Arrive at least 2 hours before domestic flights and 4 hours before international flights.

Baggage allowance depends on your airline and ticket type; check your itinerary or airline policy.

Yes, airlines set size and weight limits; refer to your airline’s baggage policy.

Contact the airline immediately for rebooking options; some tickets allow changes with fees.

Email us at hi@travel24hr.com or call 234 912 219 5512 for assistance.

Yes, contact us as soon as possible to discuss emergency changes; fees may apply depending on provider policies.